BMW-Motorrad dealer from Kolkata recently explained how the use of premium consumables had resulted in a service bill of more than INR 9,000 for a G310R owner. The motorcycle has one of the longest service interval in its class, with first service at 2100 kilometers and rest all at 10,000 kms interval. The spray and cleaning agents were handed back to the buyer after using some portion of the product during the service. Here is an official report from the BMW dealer:
“BMW Motorrad stands for high-quality products boasting innovative technology, premium quality and reliability – combined with providing the perfect services to our customers. BMW Motorrad Service is committed to providing world class BMW service standards and offers the highest levels of service quality backed by BMW genuine spares & chemicals. We believe in complete transparency with customers and building trust in the rider community. Customer Satisfaction is our first priority and we are committed to give the best service from our end.”
“There has been reporting of overcharging from a customer during the first service of the BMW G 310 R. This is not really the case. And here is an explanation. In the first invoice, INR 1793.60 (which includes GST) is used for labor charge, INR 896.80 is charged for consumables where brake cleaner, parts cleaner, rust off and HSS is used for the cleaning of the specific parts. Cleaning of motorcycle which included washing and complete detailing was a value-added (additional service) which cost INR 1569.40 wherein we use products like BMW Bike Shower Gel, BMW Gloss Polish and buffing the painted parts.”
“In the second invoice, chain cleaner and chain sprays were used to clean and lubricate the chain and the leftover materials were even handed over to the customer for future usage. All in all, the total cost for the first servicing of the motorcycle is INR 4163 which includes gasket ring change, oil filter change, BMW Motorrad genuine oil change at MRP and labor costs including GST. The rest of the charges were for consumables, Value added services like cleaning and detailing. And for chain clean and chain lubes which were sold at MRP.”
“Also we are the only brand that offers 3 years unlimited warranty and which needs only four oil-change services over a period of 3 years, making it a bike with one of the lowest cost of ownership in premium mid-size motorcycle market.”
Dealer Statement Source: Facebook
Service Bill Source: TeamBHP
